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About Safety Vision's Acquisition

Q Will Safety Vision continue to support and sell the entire ICOP product line?
A
* ICOP Model 20/20-W
* ICOP 20/20 VISION
* ICOP iVAULT MMS
* ICOP DVMS
* ICOP LIVE
In addition, Safety Vision offers a complementary public safety product, the PatrolRecorder™ 4C mobile digital video recorder (MDVR), a compact and rugged MDVR that supports four cameras for comprehensive viewing coverage.
   
Q Can you assure me I should continue a relationship with ICOP?
A Safety Vision is a rock-solid company and is 100% committed to expanding its existing product line by offering Tier 1 ICOP Solutions for Law Enforcement.  We will do what is necessary to gain your confidence.  For nearly two decades, Safety Vision, a privately owned Houston-headquartered firm, has been a pioneer in deploying mobile video and fleet automation solutions for law enforcement, mass transit, pupil transportation, commercial trucking, and other mobile fleets.  (http://www.safetyvision.com/)
   
Q How long before you will begin shipping?
A We are shipping now and will fulfill all orders as quickly as possible.
   
Q My servers are full, or my software needs updates.  What should I do?
A Contact ICOP Technical Support for guidance on archiving video or server update options. 
   
Q I just received my ICOP equipment and need training.  What should I do?
A Please contact ICOP Sales support staff to make arrangements for training.
   
Q Where is equipment I’ve sent for repair?
A We are identifying items in-house awaiting repair and will turn these around as quickly as possible.
   
Q I purchased ICOP equipment that hasn’t been delivered.  What should I do?
A Now that the acquisition is complete, ICOP will begin fulfilling orders and back orders as soon as possible.
   
Q My installations have not been performed or are incomplete.  What are my options?
A Your installation work and agreements were from ICOP Digital, Inc., which filed bankruptcy. You can file a claim in the bankruptcy case for these obligations.  Contact our support staff, and we’ll do everything in our power to get you operational at the lowest possible cost.
   
Q I had a warranty or I purchased an extended warranty, what happens now?
A Your warranty was from ICOP Digital, Inc., which filed bankruptcy.  Safety Vision did not assume or purchase any warranties, service contracts or other obligations from ICOP.  You can file a claim in the bankruptcy case for the warranty obligations.  We did not assume any warranty or service contract obligations.   You can send in your equipment for our Service Department to diagnose and provide a repair quote, and we’ll do everything in our power to repair the equipment at the lowest price possible.
   
Q Can I order an advance replacement for faulty product I own?
A Yes, if we have the product in stock.  However, there is a cost associated with this and you will need to make payment arrangements prior to shipment.  We’ll have a price list for all Sales & Customer Service personnel.
   
Q Can I purchase an extended warranty from the new company?
A Yes. We’ll have a price list for all Sales & Customer Service personnel.



Sales

Q I’m really interested in your systems, but can’t afford an entire fleet deployment right now. What are my options?
A

Buy an appropriate number of systems for the funding you have available and deploy the rest of the fleet as additional funding is discovered. ICOP has identified a number of grant sources for additional funding. We can help you identify some sources of funding you may not have considered. We also have a lease-to-own option. The benefits of leasing document provides additional information.
   
Q I am interested in your product. But I am not authorized to make the purchase of this magnitude. How can you help me generate interest with my superiors?
A

You may simply fill out a literature request and pass along the information we provide. We would also be glad to contact them directly, if you would like to make the introduction.
   
Q What role does the IACP have in in-car video? What do they stress as concerns?
A ICOP has prepared an executive overview of the key features of their report. Read the Executive overview, or view the entire IACP report.
   
Q What does a presentation involve, and how long does it last?
A ICOP's presentation is designed to answer your questions about in-car video. We believe our system is the best on the market and we’d like to (briefly) explain why. Our main goals, however, are to determine what your objectives are for a surveillance system and help you design the best system for your needs. We will work within your time constraints, but we suggest allowing about 45 minutes.
   
Q Can ICOP present to our city council?
A Yes! ICOP is prepared to meet with your city leaders when you are ready to educate them on the merits of surveillance systems.
   
Q Do you install the ICOP Model 20/20-W in motorcycles, such as a Harley Davidsons?
A Yes
   
Q Do you install the equipment?
A The ICOP Model 20/20-W is installed by Certified ICOP Installers.
   
Q Where can I find my product key code?
A Please call Tech Support at (800) 880-8855
   
Q Are there any specific requirements for an agency to purchase through the GSA 1122 Program?
A Each state has its own policy regarding utilizing the GSA 1122 Program. Contact the GSA State Point of Contact (SPOC) for your state to determine your state's process.
   
Q How can I find my State Point of Contact?
A This link that will take you to the GSA SPOC contact information. You may also call an ICOP Sales Representative for more information.
   
Q Why would I use the GSA Program?
A The GSA Program’s contract pricing is the best available, allowing agencies to purchase directly without the need to go through a bid process, as GSA contract pricing is the best available
   
Q Will I save money by purchasing through the GSA 1122 Program?
A There is a nominal 1% discount. Your state may also charge a nominal fee to use the program.